CSR Services for Companies

CSR Matters offers consulting services to meet your CSR needs and budget. We can structure engagements by project or by retainer. And we will always involve a Principal in every engagement. Our services include:

        ⊕ Software Evaluation and Selection               CSR Strategic Assessments           Employee Engagement

        ⊕ International Program Development          Program Evaluations                       Research and Reporting

        ⊕ Signature Program Development  

We invite you to read more about our services below. And if you don’t see something you are looking for, just ask!

Service Descriptions

Software Evaluation and Selection

Finding a Solution that Fits

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You’re ready to create your CSR program but are unsure which technology solution makes the most sense for your organization. That’s where we come in.

We know the vendors, the platforms, and how best to sort out a company’s needs and then tailor a solution that fits. We also know the right questions to ask, what’s trending in the industry, what works and what will be a waste of your time and money. With the right platform, you’re CSR program is not only more likely to succeed, but you’ll be better positioned to capture and share the results – with shareholders, customers, your nonprofit beneficiaries, and other interested parties. The steps we take include:

  • Outline your business requirements
  • Write the selection criteria or RFP document
  • Conduct a search for viable partners
  • Evaluate vendors and proposals
  • Select a new partner for your business
CSR Strategic Assessments

From Corporate Conscience to Brand Impact

Every company has a conscience, but not every company knows how to turn that ‘corporate conscience’ into the programs with purpose that will produce the measurable results you need. That’s where we come in. It’s what we do. We are CSR experts. And CSR Strategic Assessments are a specialty of ours.

Ask yourself this: What is the purpose – the mission – behind your company’s Corporate Social Responsibility investment? Is it:

  • Doing good for your community?
  • To help talent recruitment and retention?
  • Establishing a corporate culture that includes ethical and socially responsible behavior?
  • To provide a competitive edge to the sales and marketing teams?
  • Raising brand awareness among consumers?
  • Some combination of these, or all of the above?

Today’s successful companies understand that their CSR investment impacts all of the above.

Our principals have more than 50 years of industry experience in every possible aspect of Corporate Social Responsibility. That is the sort of background required to lead your team through a CSR Strategic Assessment, from (a) company values to (b) goals and objectives to (c) the actionable programs you desire … all while incorporating the necessary services, technologies and reporting into your overall CSR strategy.

Our 10-point CSR Strategic Assessment engagement, complete with our proprietary CSR Strategic Assessment Scorecard, includes:

  1. Self-assessment questionnaire to baseline program objectives and expectations
  2. Identify and measure outcomes against goals
  3. Interview and assessment leadership involvement (6 to 8 interviews)
  4. Assess CSR integration with company operations
  5. Review charity/community partnerships
  6. Evaluate brand alignment against CSR goals and objectives
  7. Review communications strategies
  8. Survey stakeholders
  9. Benchmark against peers and industry data
  10. Observations, conclusions and recommendations

And don’t forget the important role that an annual CSR Report plays in communicating your impact data and good stories to your stakeholders. We can help with that too!

Recalibrating CSR Strategies
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Employee Engagement

Because Talent Matters

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Every great company focuses on their talent. You cannot build a successful business without high quality employees whom you trust. And let’s be honest – recruiting the talent you need is one challenge, retaining your talent is another.

Employee engagement is critical to your success. And CSR programs can make difference. CSR – practiced well – not only improves the appeal of your brand in the eyes of potential employees, but it helps to establish the bond between employee and employer that can increase worker satisfaction and retention. And what company doesn’t want its employees to be a proud advocate for its brand?

CSR Matters can help with your employee engagement strategies. We often work closely with HR / recruitment / talent leadership to develop the sorts of community-based programs that demonstrate your commitment to the communities and environments in which you work. Show your employees that you care about them not just when they are at work, but about the very communities in which they live. Remember – they spend more time in those communities and neighborhoods than they do at work.

Our employee engagement “engagements” typically include:

  • Surveying stakeholders to assess needs and opportunities
  • Creating volunteer programs, including budgets for match-grants
  • Addressing international needs independently of those in the U.S.
  • Working with HR to measure the impact of programs on employee morale and retention

And don’t forget the important role that an annual CSR Report plays in communicating your impact data and good stories to your stakeholders. We can help with that too!

International CSR Programs

Building a Global Giving Brand Identity

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Business today is increasingly borderless, requiring corporate CSR efforts to be as globally focused as the businesses themselves.  Expanding your CSR programs internationally presents an exciting but daunting opportunity.  There are many additional factors that must be considered including charity vetting, portal localization, cultural issues and program integrity.

Fortunately, we have extensive experience in International CSR program development and can help with the following:

  • Identify CSR Best Practices on a per country basis
  • Determine international needs and options
  • Provide communication templates for launching your international program
  • Identify special issues that need to be resolved based on locations selected
  • Provide benchmarking metrics on international CSR programs
Program Evaluations

Building a Solution that Meets YOUR Needs

CSR matters - for your community and your brand
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CSR Programs to evaluate include:

• Annual workplace giving campaign

Cause campaign                           Matching gifts

• Corporate grants                         • Peer-to-peer giving

• Disaster relief                              • Signature program

• Dollars for doers                          Special events

• Employee engagement              • Volunteer and team grants

• In-kind giving                              • Volunteering

• Loyalty/rewards giving               Year-round giving

Are your CSR programs delivering the results that you envisioned … and that your CEO expects? If not, don’t worry – we can help. It’s what we do – we are CSR experts. And we understand the challenge of connecting the dots – or finding the gaps – between your Corporate Conscience and the measured outcomes that both improve the communities around you and deliver value to your brand.

From program assessments and planning to employee engagement strategies and sustainability initiatives, we’ve got a proven track record for breathing new life into underperforming, even dying, CSR programs.

Our Program Evaluation service is a great place to start. With engagements as low as $3,000 for single program evaluation, we can size the work to meet your needs. Service activities and deliverables will be presented in our proprietary Program Evaluation Scorecard, and will include:

  1. Self-assessment questionnaire to baseline performance expectations
  2. Program audit to identify and measure outcomes against goals
  3. Leadership involvement assessment
  4. Benchmarking against peers
  5. Observations, conclusions and recommended next steps

For larger engagement needs – such as analyzing your overall CSR strategy, identifying gaps between your CSR strategy and brand promise, stakeholder surveys, etc. – see our CSR Strategic Assessment service, below, or just give us a shout.

Keep in mind that we can work on a project by project basis or retainer, which ever works best for you, our client. We are ready to jump in and lend a hand at all phases of the CSR program lifecycle.

Research & Reporting

Expert Analysis on CSR Data, Trends and Impact

Every CSR department needs some analytical help from time to time. Whether you want to understand your own programs better, compare yourself to your peers, or dig into a new CSR market, geography or problem, solutions start with data gathering and analysis. Digesting and communicating peer data review, analysis of CSR program performance, stakeholder survey results, original research – we’ve performed this work for a wide variety of brands over the years.

Our work, however, doesn’t need to just stop there. Telling the story is as important as analyzing the data.

CSR Matters can also help you design and create reports meeting a variety of needs:

  • Program Evaluations for C-suite review
  • CSR Reports for public consumption
  • B-corp Reporting for compliance and corporate governance

Interested? We’ll need to conduct some scoping of your need, and we can get you a proposal in as little as 48 hours.

CSR Reporting
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Signature Program Development

Defining Your CSR Brand for a New Generation

Yes, CSR really does matter – to customers, shareholders, your employees, the communities in which you work. People want to buy from, work for, and support companies with a conscience, companies that give back. And that is why you need to build a signature program of your own.

This is our speciality, what we do best. We’ll take your key stakeholders through a thorough evaluation to identify the needs and develop solutions that will help define your brand for a generation. We have experience with both domestic and international programs. We can put to work our relationships with key nonprofit players to help you refine your needs, establish new partnerships or strengthen existing ones. Services include:

  • Key stakeholder interviews (including development of the interview if necessary)
  • Develop business requirements from those stakeholder interviews
  • Address cross-discipline impact throughout company (e.g. Marketing, Corporate Communications, HR, etc.)
  • Present innovative options
  • Evaluate options and develop phased approach to implementation
  • Define targets for evaluation post-implementation, feed-back loops, and tactical adjustments
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