CSR professionals are like any other professionals in business. We manage our work with technology. Desktop software, SaaS applications, cloud computing and more – these are today’s picks and shovels. Technology is how we get things done, and then mine the results (the data!) so that we get things done better, faster, more efficiently next time.
Wow. It's been two and half years since I first wrote a post titled "The CSR SaaS Industry is Growing Up". In that post, I focused on events such as capital infusion and business consolidation that demonstrate maturity in a niche software sector. I'm long overdue for a CSR software update. A lot has been [...]