Almost all CSR software is delivered via a SaaS model, and so the CSR Software industry is a subset of the larger SaaS industry. Revenues for SaaS expect to exceed $75b in 2017. The industry is currently undergoing consolidation as smaller vendors are being acquired. Furthermore, the marquee names in the CSR Software industry could be changing as both Blackbaud and Salesforce seem to be poised to become much larger players in 2018/19.
Wow. It's been two and half years since I first wrote a post titled "The CSR SaaS Industry is Growing Up". In that post, I focused on events such as capital infusion and business consolidation that demonstrate maturity in a niche software sector. I'm long overdue for a CSR software update. A lot has been [...]