Almost all CSR software is delivered via a SaaS model, and so the CSR Software industry is a subset of the larger SaaS industry. Revenues for SaaS expect to exceed $75b in 2017. The industry is currently undergoing consolidation as smaller vendors are being acquired. Furthermore, the marquee names in the CSR Software industry could be changing as both Blackbaud and Salesforce seem to be poised to become much larger players in 2018/19.
CSR SaaS just took another big leap forward as an industry. I hope you took note, because a lot is happening within CSR that is going to impact all of us for the next ten years. The industry continues to grow up. And the story keeps getting better. CSR SaaS has been a niche industry [...]